Quote:
Originally Posted by missmacabre
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As for the job... I don't think I got it. They had all these questions and I thought they were just common sense, knowledge based things. Turns out it was a personallity quiz and I failed it. There were answer options that said "appologize to the caller for their distress and blah blah blah" and I picked those most often cause I'm thinking "If I'm on the phone because my 300 dollar iphone is broken I'm likely to be upset, and an appology would make me think the person on the phone was empathetic and willing to help". Turns out I'm too nice and have no backbone and that you should never appologize because that's admitting guilt and puts the product in a bad light.
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That's really weird and doesn't make sense at all - When I worked in Customer Service, they wanted us to "show empathy" to the caller, which often meant apologizing for their situation.
I'm sorry, Jenn, that totally sucks. :(