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i think it could be handled a hell of a lot better.
That being said - i'm not sure what the guy was saying when he was replying to Bale but it seemed to get him more and more upset.
(Bale isnt terribly articulate is he ?)
if i was Bale i'd have taken him aside the 1st time ... maybe gone off the second time. (you dont go off like this on a first offence)
if i was the other guy i would have admitted blame, apologized and assured him it would never happen again. If Bale had kept going off like that after i did - i'd have punched him in the throat and said "fuck you and this job Batman"
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