Quote:
Originally posted by urgeok
we get that all the time (VPN is a pain in the ass to support by the way)
the all time classic is ..
some programs cause conflicts with others .. have you recently installed anything ?
no..
then you look and see chat software, porn dialers ,,etc.
when i was doing that job i just told my manager that i'm too busy to waste my time - reimage.
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Are you tech support, urge? If so i feel for you. One of the guys who doesnt come aroud anymore (egekrusher) was tech support at an ISP....
What i love is "is there any 3rd party software on your computer?"
"No."
Then you check, and they have weatherbug, webshots, halflife, Tiger woods, AOL, WindowWasher, Trillian, bargainbuddy....
Granted, we have a tendency to keep "forbidden" software on our cmputers, but we fix them, we know what to do if something goes wrong.