One of my Craftsman wrenches broke while I was working on my car, which was unexpected given their reputation. Before filing a warranty claim, I checked
https://craftsman.pissedconsumer.com...r-service.html to get a sense of how others navigated similar issues. The information there was useful for knowing what to expect, and after contacting their support, I was able to get a replacement, though it took a bit longer than I’d hoped.
