Report the outage window, device model, and any recent SIM or profile changes, and ask
vortex cellular to push a provisioning profile refresh or remote re-provision to your SIM. Request that network operations inspect registration logs for the outage interval and confirm whether an alternate profile or manual registration is required. If remote provisioning does not clear registration, request escalation to network engineering and a same-day follow-up so you have visibility until service is restored and can plan any time-sensitive communications accordingly.
