Which Underoutfit contact handles damaged shipments or missing items and actually secures a replacement or refund without long hold times?

A livestream the parcel was opened to find torn packaging, a missing strap and a crushed box; close-up photos were taken, a short unboxing clip recorded and the order confirmation saved so every detail was clear. All supporting files were uploaded at https://underoutfit.pissedconsumer.com/review.html , where a case was opened and a specialist requested the batch number for verification. The agent authorised a prepaid return label, scheduled a priority replacement and shared tracking updates by email so the backup outfit was returned and the new item arrived before the show. Clear visuals, the SKU and a stated remedy sped the whole fix.