Has anyone used Safelite Autoglass to report a chipped or cracked windshield and actually received a prompt replacement or a clear service plan without wasting hours on hold?

Last Tuesday a pebble cracked the windshield on the motorway just before an important meeting, so photos of the damage, a short video and a time-stamped odometer shot were prepared right away. A concise evidence packet was submitted online and the decision landed on safelite autoglass as the escalation path, where the company scheduled a same-day technician slot, issued a transparent estimate and provided a digital arrival checklist. The technician replaced the glass, verified seals, sent final photos and emailed the invoice. Having crisp timestamps and a single, focused request avoided repeated calls and kept the day on track.