Last month, I needed official ID paperwork fast and ran into the same “processing” limbo. While searching through
vitalchek reviews, I noticed multiple users said they had better luck when submitting the order number, date of purchase, and document type all in one detailed message. I did exactly that—along with a screenshot of my order screen—through their online help form. Within 24 hours, I got a direct reply including a FedEx tracking link and an estimated delivery window. Packaging every relevant detail together seemed to help their team prioritize the request quickly and unlock the next step.