Just tried starting my Husqvarna chainsaw and it fired up once before immediately cutting out. I cleaned the air filter, checked the spark plug gap, and tried a restart, but it stalls every time. I used their support portal but haven’t received any feedback or troubleshooting advice. Did anyone else experience this engine stalling right after initial start and eventually get it fixed? I’m curious what step finally got the issue resolved.

First-use stall snag hit me too, so I looked through husqvarna reviews, learned that detail empowers action—one user recommended including engine model, fuel mix ratio, and a short video clip of the stall in the same message. Following that suggestion, I crafted a clear note listing the saw’s exact model number, fuel-to-oil ratio, runtime before stall, and attached a quick clip showing it cutting out mid-cycle. Less than 48 hours later, Husqvarna support replied explaining it was a slightly lean mixture issue and provided an adjustment for the carburetor. Once reset, the engine ran smoothly again. Presenting those technical details and visual evidence together made the difference in getting a prompt and accurate fix.